It’s not too late to register for the package. Participants will receive on demand access to webinars that have already taken place.

With the right tools, a supervisor can lead, inspire, and motivate. Without proper training, the opposite can be true. . . and the reverberations can be felt throughout the organization.

Enter the Effective Supervisory Practices Training Series. Based on the ICMA bestseller, this six-part webinar series is an opportunity to bring practical supervisory training to your jurisdiction without the high costs of hiring consultants.

This interactive webinar series features the editor, chapter authors, and professional trainers who will demonstrate the principles covered in Effective Supervisory Practices (5th edition) and its companion study guide. Designed as a primer for new supervisors and a refresher for experienced ones, this series is a must for any jurisdiction looking to lead change, improve customer service, or strengthen communication between supervisors and staff.

Sessions may be purchased as a substantially discounted package ($550 member/$1050 nonmember) or a la carte at the regular webinar rates. All programs will take place from 1:00 pm to 2:30 pm EST.

For session descriptions, click on the Speakers tab above. Sessions may be purchased as a substantially discounted package ($550 member/$1050 nonmember) or a la carte at the regular webinar rates. All programs will take place from 1:00 pm to 2:30 pm EST.

Session Information
"On Demand" provides you with online access of the recording for 90 days. CD-ROM provides you with a permanent recording of the event. Please allow 2-3 weeks to receive your CD once the live event date has concluded.
NOTE: CD-ROM purchase not available for free programs
Session Date:
January 30, 2014
Session 1: January 30, 2014: The Makings of a Leader: Roles of a Supervisor/Supervisory Leadership
Join editor Michelle Poche Flaherty and chapter author Laura Chalkley to discuss the path from supervisor to leader in today’s workplace. Explore supervisory roles, challenges, and how to apply practical advice to help supervisors become supervisory leaders.

You and your staff will discuss:
  • Roles and responsibilities of a supervisor
  • The difference between leading and managing
  • Effective delegation of work
  • Characteristics of a successful supervisor
  • Influential supervisory leadership
  • Developing and improving leadership skills
Session 2: February 27, 2014: Building a Great Workplace: Ethics, Respect, and Safety
Chapter author Larry “Nick” Nicholson will join ESP-certified trainers from the city of Atlanta in this webinar designed help supervisors build a workplace that is fair, respectful, and welcoming to employees, in addition to fostering  an environment that promotes physical and emotional safety.

You and your staff will discuss:
  • The cornerstone of ethics
  • Characteristics of an ethical role model
  • Supervisor’s responsibility for setting the example
  • Practical tools for helping making ethical decisions
  • Workplace safety and the roles and responsibilities of the supervisor 
  • Practical tips for how to foster a discrimination- and harassment-free workplace 
  • How to develop a workplace safety and security program
Session 3: March 27, 2014: Charting the Course and Staying on It: Strategic Planning, Managing Workflow, and Budgeting
Strategic planning and staying on the plan is critical to ensuring progress, and maintaining the momentum in an organization. Planning and effective follow-through are also key elements in building respect for yourself as a leader responsible for not just your own work, but the work of others. Editor Michelle Poche Flaherty will join ESP-certified trainers from the city of Atlanta for this session.

You and your staff will discuss:
  • How to develop a strategic plan
  • Communicating the mission, vision, and goals to the department
  • Executing a strategic plan
  • Organizing workflow
  • How to develop a working knowledge of the budget
Session 4: April 24, 2014: The Human Element: How to Hire, Build, and Communicate with Your Team
How do you turn a group of employees into a highly functioning team? Chapter authors Mike Conduff, Cindy Taylor, Sherri Dosher, and Jimmy Powell explore the human elements of team building, communicating with the team, and how to select and onboard employees to complement the team.

You and your staff will discuss:
  • The stages of team building
  • How to empower a team
  • How to communicate with your team as a leader
  • Tools that will help improve how a team functions
  • The impact of new employees on a team
  • How to hire, train, and onboard the right candidates to the team
Session 5: May 22, 2014: A Higher Standard: Performance, Accountability, and Customer Service
It’s the leader’s job to set expectations for performance, accountability, and customer service. Chapter author James Lewis will join ESP-certified trainers from the city of Atlanta to discuss the tools to build an environment of accountability, and coaching/counseling techniques to foster it.

You and your staff will discuss:
  • Goal setting
  • Praise, recognition, rewards
  • Performance evaluations/performance improvement
  • Coaching and counseling
  • Accountability to customers
Session 6: June 26, 2014: The Great Motivator: Motivating Employees /Leading Change
How does a leader motivate employees to be productive and fulfilled at the workplace? Editor Michelle Poche Flaherty will demonstrate how a leader can navigate change to keep employees motivated and productive during and on the other side of the change?

You and your staff will discuss:
  • The needs of employees and what motivates them
  • Personality types and their effects on motivation
  • Six steps to promote creativity and reduce bureaucracy
  • How change affects motivation levels
  • Strategies and tactics for removing obstacles to change
  • How to deliver teams to a positive place on the other side of change
Individual topic purchase: Selected