Want to eliminate waste and increase efficiency? The answer is right in front of you. Literally. Front-line employees often have great ideas for improving workflow and customer service, but rarely feel empowered to make suggestions.

Learn how to use the principals of Lean Government to motivate the people closest to the work to identify wastes and problems that are causing higher costs and decreased government service.

The speaker: Harry Kenworthy, principal, Quality and Productivity Improvement Center (QPIC, LLC)

The audience: Local government managers and assistant managers

The take-away:
This webinar will cover:
  • Developing a culture of high respect for people
  • The Plan-Do-Study-Act cycle
  • Various levels of lean process improvement approaches
  • Training employees to identify and solve problems
  • How to transfer ownership and accountability to your employees
  • Simple data collection tools that rapidly engage employees in solving problems
Session Information
"Streaming" provides you with online access of the recording for 90 days. CD-ROM provides you with a permanent recording of the event. Please allow 2-3 weeks to receive your CD once the live event date has concluded.
NOTE: CD-ROM purchase not available for free programs
Date Presented:
March 21, 2013 1:00 PM Eastern
1 hour, 30 minutes
Lean Government: Empowering Employees to Identify and Eliminate Waste
Speaker Information
Harry Kenworthy   [ view bio ]
Individual topic purchase: Selected
International City/County Management Association
Continuing Education Hours: 1.50
Webinar Series
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Email Address:
ICMA Member Price:$149.00
Non-Member Price:$249.00
CD-ROM (Win)
ICMA Member Price:$149.00
Non-Member Price:$249.00