Times are tough. Costs are rising rapidly, yet citizens expect the same – if not better – level of service. How can your jurisdiction manage expenses without negatively impacting service delivery? Join us in a web conference to discuss how to evaluate your operations to realize the best value for the services you provide. 

The Speakers: Christine Smith, Principal, Baker Tilly Virchow Krause, LLP (an ICMA Strategic Partner) Cynthia Haas, Deputy City Manager, Carlsbad, California

The Audience: City Managers, Assistant City Managers and Finance Directors

The Takeaway: You will discuss lessons learned and best practices from Carlsbad, California, including:
  • Defining lines of business for comparison and evaluation
  • Developing accurate cost comparisons for service lines
  • Best value services plans and why they are important
  • Options for cost effective service delivery
  • Prioritization of options
  • Performance analysis and management
  • Communications to staff, residents, and labor unions

Session Information
"On Demand" provides you with online access of the recording for 90 days. CD-ROM provides you with a permanent recording of the event. Please allow 2-3 weeks to receive your CD once the live event date has concluded.
NOTE: CD-ROM purchase not available for free programs
Date Presented:
February 07, 2013 1:00 PM Eastern
1 hour, 30 minutes
Service Delivery in Today’s Economy
Speaker Information
Cynthia Haas   [ view bio ]
Christine Smith   [ view bio ]
Individual topic purchase: Selected
Webinar Series
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Email Address:
ICMA Member Price:$149.00
Non-Member Price:$249.00
CD-ROM (Win)
ICMA Member Price:$149.00
Non-Member Price:$249.00