Back by popular demand, ICMA’s Leonard Matarese will present this eye-opening web conference that will help you make informed policy decisions by knowing what to ask of your police and fire departments – typically the toughest departments from which to get accurate, measurable information.

How many police and firefighters do you really need? How well are your public safety departments performing? Are "officers per 1,000" and "number of calls" really meaningful measures?  Matarese will tackle these questions and also cut through the jargon of the emergency services management field – an area in which few managers have training.

You and your staff will learn how to:
  • Establish goals and priorities and know what you need to analyze
  • Quantify what the workloads are in the police and fire departments – and identify whether personnel is allocated correctly
  • Get the metrics you need from police departments (such as the percentage of police officers’ time actually tied up on calls)
  • Identify the number of firefighters and amount of equipment that is really necessary
  • Deal with low firefighter utilization
  • Set measurable goals, identify performance problems, and apply strategies to follow the path of continuous improvement

During the Q/A session you’ll get an opportunity to ask Leonard your toughest questions about managing public safety departments. Don’t miss this great opportunity to get advice directly from a nationally known public safety expert with a unique combination of experience as a city manager and public safety professional.

Session Information
"On Demand" provides you with online access of the recording for 90 days. CD-ROM provides you with a permanent recording of the event. Please allow 2-3 weeks to receive your CD once the live event date has concluded.
NOTE: CD-ROM purchase not available for free programs
Date Presented:
December 05, 2012 1:00 PM Eastern
1 hour, 30 minutes
Asking Police and Fire Chiefs the Right Questions: How to Make Data-Driven Decisions
Speaker Information
Leonard Matarese   [ view bio ]
Individual topic purchase: Selected
International City/County Management Association
Continuing Education Hours: 1.50
Webinar Series
You must be logged in to access ICMA Webinar Series.
To continue, you need to log in to Peach New Media. If you have any questions about your account please contact us at 1-866-702-3278.
Email Address:
ICMA Member Price:$149.00
Non-Member Price:$249.00
CD-ROM (Win)
ICMA Member Price:$149.00
Non-Member Price:$249.00