ICMA: Leaders at the Core of Better Communities

How much time and resources does your local government spend…

• Tracking dollars?
• Developing and preparing budgets? 
• Monitoring month-to-month financials? 
• Preparing annual financial reports? 
• Performing audits? 

…compared to tracking how well those dollars are spent?

Although we all know that we must focus on the financial aspects of our budgets, do you find your jurisdiction focusing almost exclusively on dollars—with very little examination of the outcomes and results those dollars are supposed to produce? Do you know how budgeting based solely on lower-level performance measures (e.g., workloads, FTEs, and other inputs and outputs) can inadvertently distort decisions by elected officials and management?

In these tough fiscal times, you can’t afford to not focus on outcomes and other key performance measures.

Get your staff together for an intensive 2-1/2 hour web workshop, led by Mike Lawson, director of ICMA’s Center for Performance Measurement, that focuses on a critical role for performance measurement – the potential to foster positive change in organizational culture and outcomes.

You and your staff will discover:

• The fundamental difference between the "gotcha" school of performance measurement and the "continuous learning" one, and its wide-ranging implications for management and leadership;
• The key set of questions to ask your management team (and yourself) to add "piercing clarity" to what elected officials have indicated your community needs to accomplish, as well as determine if real progress is being made.  
• How focusing on lower-level performance measures can distort budget decisions and policymaking - and how to avoid that by facilitating outcome-based decision making by elected officials and employees alike.
  

Leadership, Management, and the Key Role of Performance Measurement

Speaker Information

Michael Lawson   [ view bio ]

Individual topic purchase: Selected